SYL FOOTWEAR TRADING

PRIVACY POLICY

Effective Date: July 1, 2026
Last Updated: July 1, 2026

SYL Footwear Trading (“SYL,” “we,” “us,” or “our”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website, place an order, make a payment, or communicate with us.

1. Personal Information We Collect

When you place an order or interact with our website, we may collect:

• Full name
• Mobile phone number
• Email address, when provided
• Delivery address
• Order and product information
• Payment information necessary to process or verify your transaction
• Information you provide when contacting us
• Website and device information, such as IP address, browser type, device information, cookies, and website activity where applicable

We collect information that is reasonably necessary to fulfill your order, operate our business, provide our services, and comply with applicable laws.

2. How We Use Your Information

We may use your personal information to:

• Process and fulfill your orders
• Confirm and communicate with you about your orders
• Arrange delivery
• Process and verify payments
• Process Cash on Delivery (COD) orders
• Process payments through our payment gateway
• Process or verify payments made through QR Ph
• Provide customer support
• Handle returns, refunds, exchanges, and order concerns
• Maintain transaction and business records
• Prevent fraud and unauthorized transactions
• Improve our website, products, and services
• Measure and improve our advertising and marketing
• Comply with applicable laws and regulations

3. Meta Pixel and Advertising Technologies

Our website may use Meta Pixel and other Meta Business Tools to measure advertising performance, understand website activity, and improve our advertising.

These tools may collect information relating to your interactions with our website, such as pages viewed, actions taken, purchases, device information, and other technical or event information.

Information collected through these technologies may be processed by Meta in accordance with Meta’s applicable privacy policies and terms.

4. Sharing of Personal Information

We may share necessary personal information with trusted third parties when reasonably required to operate our business, including:

• Delivery and logistics providers
• Payment gateways and payment service providers
• QR Ph/payment service providers
• Website hosting and technology providers
• Analytics and advertising service providers, including Meta
• Service providers assisting us with customer support and business operations
• Government authorities or other parties when disclosure is required by law

We do not sell your personal information as a product or commodity.

5. Cash on Delivery

For COD orders, we may provide the information necessary to fulfill and deliver your order to the appropriate delivery or logistics provider.

This may include your name, mobile number, delivery address, and order details.

6. Payment Information

For payments made through our payment gateway or QR Ph, payment processing may be handled by third-party payment service providers.

We may receive information necessary to confirm the status of your payment or transaction. Where payment information is processed directly by a third-party payment provider, that provider’s own privacy policy and terms may also apply.

7. Data Retention

We retain personal information only for as long as reasonably necessary to:

• Fulfill your orders
• Maintain transaction records
• Provide customer support
• Resolve disputes and order concerns
• Comply with legal and regulatory obligations
• Protect our legitimate business interests

When personal information is no longer reasonably required, we will take appropriate steps to securely delete, anonymize, or otherwise dispose of it, subject to applicable legal requirements.

8. Data Security

We take reasonable organizational, physical, and technical measures to protect personal information against unauthorized access, disclosure, alteration, loss, or misuse.

However, no method of transmitting or storing information online can be guaranteed to be completely secure.

9. Cookies and Similar Technologies

Our website may use cookies and similar technologies to:

• Keep the website functioning properly
• Remember preferences
• Understand website usage
• Measure advertising performance
• Improve our website and services

You may control cookies through your browser settings. Disabling certain cookies may affect some website functionality.

10. Your Privacy Rights

Subject to applicable law, you may have the right to:

• Be informed about the processing of your personal information
• Access your personal information
• Request correction of inaccurate or incomplete information
• Object to certain processing
• Request deletion or blocking where legally applicable
• Exercise other rights provided under Philippine privacy laws

11. Third-Party Websites and Services

Our website may contain links to third-party websites, payment services, social media platforms, or other services. Their privacy practices are governed by their own privacy policies, and SYL is not responsible for their independent privacy practices.

12. Children’s Privacy

Our website and services are not intended to knowingly collect personal information from children where prohibited by applicable law.

13. Changes to This Privacy Policy

We may update this Privacy Policy when our business practices, website features, payment methods, advertising technologies, or applicable legal requirements change.

Any updated version will be posted on this page with a revised Last Updated date.

14. Contact Us

Should you have any questions about our privacy practices or this Privacy Policy, or if you would like to exercise any of the rights available to you, please email us at sylfootwear@gmail.com or find us at SYL FOOTWEAR, Brgy. 212, Tondo, 1012 Manila PH-00, Philippines. For the purpose of applicable data protection laws, we are the data controller of your personal information.